This section provides you with information on the actual apartment and usage instructions for the appliances etc. The sections below include:
What furniture does the flat have, and are utensils and linen provided?
The property is fully furnished and equipped. The kitchen is fully stocked with utensils, pots and pans; however, there will be no food on your arrival (due to health and safety reasons).
The living room has a dining table, six chairs and two sofas.
There are two bathrooms including an en-suite of the master bedroom. There is one bath - in the main bathroom - and two showers.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Internet
We provide complimentary wireless broadband Internet access, which has unlimited data, so please use this as much as you like. It is high speed at about 6-8Mb.
The access key can be found close to the television. To access the internet, please search for available WiFi networks and select the option below.
Unfortunately we cannot provide assistance with connecting your computer. We have thoroughly tested the connection process and it is very straightforward to use.
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Telephone
We provide active inbound phone lines to our apartments. For billing simplicity, we restrict out-going calls to free numbers only. Examples of this are 0800 and 0845 numbers. You can also call the emergency services on 999 - for emergencies only.
If you wish to make outgoing or international calls, we recommend you purchase a 'calling card'. These can be purchased from a range of shops including most convenience stores and newsagents. Certain cars can provide very cheap local and/or international calls. The apartment phone number can be found in the frequently asked question document located in the apartment.
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Stereo
The apartment has a stereo, which can be connected to an iPod or MP3 player. We ask that you please respect the neighbours when listening to music.
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Television
Unfortunately, the TV signal in this local area is very temperamental and affects many of the buildings in the neighbourhood. We have tried everything to gain a better picture.
The best picture is viewed using the 'DTV' (digital TV selection) on the remote control.
If when viewing the picture becomes 'pixelated', please move the antennas on the remote aerial to gain a better reception. The upright position generally works better.
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Heating and hot water
For heating: Each room has its own separate heating source. Individual wall heaters are located in each room.
Ensure that the power switch to the right of the heater is on (red light showing).
Occasionally the second switch on at the top right (on the side) of the heater may have been turned off so please ensure this is on too.
You can set the temperature with the switches, ensuring min/max temperature.
Please switch these off when departing or not in use. Do not cover!
Unlimited hot water is provided. You do not need to do anything! Please do not change the setting of the boiler. If there is a problem our customer service will be happy to assist you.
Just in case there are two switches on the bottom of the hallway cupboard by the main door. First switch is for a hot water pump and the second one is for the hot water controller. They both have to be turned ON.
Timer is above the switches. Hot water is set for OFF PEAK (during the night), it cannot be set on the daylight setting. If you would like to have more hot water, you can set it by turning booster on the controller (second switch)
Heating temperature
The heating is controlled by each individual dial on the radiators (in each room). Turn up for more heat and down for less heat. You do not need to touch the boiler in the ensuite bathroom cupboard.
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Fuse box
This is located in the hallway cupboard. In case of electric failure please check this cupboard. If a switch is pointing down then please flick back up. Sometimes you need to flick the red power switch off, then flick the other switch back up, before flicking the power switch back up. If the switch continues to reset downwards this means there is an electrical fault on one of the sockets or appliances. Please contact us if this happens.
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Beds available
The Thames View Apartment has three standard double beds (one in each bedroom), and a sofa-bed in the living room. All three of these beds can sleep 2 people each.
Sofa Bed (Fold away) usage:
If you have requested use of the sofa bed, the bed will either be made for you or the linen will be provided, ready to be made as required. It is the sofa along the side wall. It is a standard metal frame sofa bed.
To open the sofa bed, remove the cushions, fold up-and out the metal leg strut, and then pull the bed out from the base of the sofa. Then straighten the remaining leg strut and unfurl the bed so it lies flat. Ensure that the leg struts are securely positioned at right-angles to base. The mattress is already attached.
To close the sofa bed, do this operation in reverse.
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Linen and Towels
A full set of linen and towels are left for each guest. Please advise us if you wish to have the flat cleaned or the linen changed during your stay. We would be glad to arrange this for you, but please try and give us 48 hours notice. There is a complimentary clean at the end of your stay only.
For costs of this service see Optional Extras section.
There is spare linen in the cupboard, but we ask that you refrain from using this unless necessary (and please inform us if you do use it so it can be re-stocked).
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Washing machine & dishwasher
Please feel free to use the washing machine and dishwasher during your stay. You will find the washing powder stored in the cupboard below the sink. There is only a washing machine, no dryer. We do have airing racks though in the cupboards to dry your clothes. There is also a Dry Cleaning facility at the corner of Page Street diagonal to the Mini Showroom.
The tablets for the dishwasher are also in the same cupboard, beside the fridge.
Washing machine/drying machine
Press ON/OFF button
Choose appropriate program with turning the rotary selector
Place washing powder (middle tray), powder can be found in the kitchen under the sink
Press start button
There are more options that you can choose, such as prewash, spin speed, etc. but are not necessary!
Time of washing is showing on the display
Dishwasher
Press ON/OFF button
Place tablet ( under the kitchen sink )
Choose program
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Cooker & Oven
Enjoy the use of the fully equipped oven, hob and cooking facilities during your stay. We ask that you are considerate with your cooking and refrain from cooking things which may cause the kitchen and other parts of the apartment to smell for future guests. Examples of this are fish, frying and cooking in fat and spicy foods.
We also ask that you leave all of the pots, pans, cooking utensils, and cooking surfaces in good order for future guests and that you wash up after yourself.
Cooking hob:
The apartment is equipped with a 4 hot plate electric hob. Main switch is located on the back wall behind the hob; it has to be turned on. Hob buttons are located on the right side and there is a rotary button for each individual hot plate.
Oven
On the top - Mini oven:
Choose right temperature and program by turning 2 rotary knobs located in the middle of the panel
To switch off - turn both knobs to the position 0.
Under - Main oven (fan forced):
Before you start cooking you have to set temperature (first rotary button from the right)
Second button is the cooking time, you have to set it to desired time.
Just turn and it will start cook
Microwave:
Choose heating level
Choose time
Press start (bottom right button)
Press stop (bottom left button: once = pause, twice = stop)
Fridge:
Power button is behind the fridge/freezer on the wall. Check it is on (red light is on). Please do not switch this off. Main switch is inside the fridge.
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Consumables & Toiletries
If you run out of toilet paper in the bathrooms please feel free to help yourself to the supply stored in the kitchen cupboard, below to the right of the sink and more under the main oven.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Bathroom fans:
Both bathrooms have ventilator fans which are used whenever using the bath or shower. The switch for these fans is located above the door to each bathroom.
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Windows
Handle up - open for ventilation
Handle in the middle - can be open
Handle down - closed
Window in the living room doesn't have ventilation option
Rubbish
Any normal refuse will be removed by the cleaners after your departure.
If you need to dispose of a bin bag during your stay, there is refuse room located on the ground floor by the letter boxes. Please ensure the rubbish is in bags and are tightly sealed. And make sure they are not too big for the thrash shoot.
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Wheelchair access
Wheel chair access to the property is limited due to the small flights of steps. The property also has some corridors and bathrooms which may be troublesome for wheelchair users.
Please don't hesitate to contact us if you need more information.
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Repairs, breakages and maintenance
We take great pride in the condition and high quality of the apartments. We have a strict maintenance regime and respond to all repairs as soon as possible.
If you notice there is a maintenance requirement or repair during your stay, please inform us as soon as possible. We will attend to the issue promptly. We aim to hinder your stay as little as possible and to also have the apartment in top shape for the next guest.
To notify us of any breakages, repairs or maintenance, please email us at the address below. Please put "MAINTENANCE" in the subject title and ensure to name which apartment and the nature of the problem. Email us at: [email protected]
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