This section provides you with information on the actual apartment and usage instructions for the appliances etc. The sections below include:
What furniture does the flat have, and are utensils and linen provided?
The property is fully furnished and equipped. The kitchen is fully stocked with utensils, pots and pans; however, there will be no food on your arrival (due to health and safety reasons).
The living room has a dining table, six chairs and seating for six people comprising a large sofa and three armchairs.
There is one full bathroom with shower.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Internet
We provide complimentary wireless broadband Internet access, which has unlimited data, so please use this as much as you like. It is high speed at about 6-8Mb.
To access the internet, please search for available WiFi networks and select the appropriate one for the apartment. NOTE: the internet WiFi key (WEP/WPA) can be found in the apartment either within this information folder or beside the modem.
Unfortunately we cannot provide assistance with connecting your computer. We have thoroughly tested the connection process and it is very straightforward to use.
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Telephone
We provide active inbound phone lines to our apartments. For billing simplicity, we restrict out-going calls to free numbers only. Examples of this are 0800 and 0845 numbers. You can also call the emergency services on 999 - for emergencies only.
If you wish to make outgoing or international calls, we recommend you purchase a 'calling card'. These can be purchased from a range of shops including most convenience stores and newsagents. Certain cars can provide very cheap local and/or international calls. The apartment phone number can be found in the frequently asked question document located in the apartment.
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Stereo
The apartment has a stereo, which can be connected to an iPod or MP3 player. We ask that you please respect the neighbours when listening to music.
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Heating and temperature control
The apartment is heated via electric radiators on the walls. There is a main switch by each radiator and you can adjust the temperature by using the thermostat on the radiator. There is also under floor heating for this apartment with two switches, one in the living room and the other one in the hallway.
If you are not getting sufficient heat, then please check the control panel on the radiator and increase the heat.
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Hot water
The boiler works on demand and provides instant/continuous hot water. You should not need to alter the settings of this boiler at all. If you experience problems with heating or hot water, please contact us by phone or email.
Just in case, main switch for hot water boiler is in hallway cupboard.
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Beds available
The Grosvenor Apartment has two Double sized beds (one in each bedroom) and a sofa bed in the living room, which can be opened into a double bed. A cot (for a baby) is also available on request.
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Linen and Towels
A full set of linen and towels are left for each guest. Please advise us if you wish to have the flat cleaned or the linen changed during your stay. We would be glad to arrange this for you, but please try and give us 48 hours notice. There is a complimentary clean at the end of your stay only.
For costs of this service see Optional Extras section.
There is spare linen in the cupboard, but we ask that you refrain from using this unless necessary (and please inform us if you do use it so it can be re-stocked).
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Washing machine & dishwasher
Please feel free to use the washing/drying machine and dishwasher during your stay. You will find the washing machine and powder stored in the hallway cupboard. There is only a washing machine, no dryer. We do have airing racks though in the cupboards to dry your clothes.
The tablets for the dishwasher are in the kitchen cupboard.
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Cooker & Oven
Enjoy the use of the fully equipped oven, hob and cooking facilities during your stay. We ask that you are considerate with your cooking and refrain from cooking things which may cause the kitchen and other parts of the apartment to smell for future guests. Examples of this are fish, frying and cooking in fat and spicy foods.
The electric cooking hob is touch sensitive and simple to use. Please just press down gently on the on button and then press gently for each corresponding ring to adjust the heat( 0-9). Please do not forget to press the off button when finished.
We also ask that you leave all of the pots, pans, cooking utensils, and cooking surfaces in good order for future guests and that you wash up after yourself.
Hob
The hob is a classic electric glass/ceramic hob with four hotplates. The individual hotplates are controlled by the dials to one side. There is an extractor hood above this. Please utilise the hood when cooking.
Oven
Instructions to use fan forced electric oven:
Set the heat level on the rotary selector
Choose the type of cooking
It will start automatically
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Other items:
There are heated towel rails within the bathrooms. They have individual controllers on these rails for temperature.
The switches for the bathroom fans are by the bathroom door frame on the bottom.
Windows: When the handle is up, the windows are open. When the handle is down, the window is locked. They can be open for ventilation as well, just push the handle to the middle.
The fuse box and boiler are in hallway cupboard.
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Consumables & Toiletries
If you run out of toilet paper in the bathrooms please feel free to help yourself to the supply stored in the kitchen cupboard.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Rubbish
The cleaners will remove any normal refuse after your departure.
Please do not under any circumstances leave your rubbish in the communal hallways.
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Wheelchair access
Wheel chair access to the property is limited due to the small flights of steps. The property also has some corridors and bathrooms which may be troublesome for wheelchair users.
Please don't hesitate to contact us if you need more information.
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Repairs, breakages and maintenance
We take great pride in the condition and high quality of the apartments. We have a strict maintenance regime and respond to all repairs as soon as possible.
If you notice there is a maintenance requirement or repair during your stay, please inform us as soon as possible. We will attend to the issue promptly. We aim to hinder your stay as little as possible and to also have the apartment in top shape for the next guest.
To notify us of any breakages, repairs or maintenance, please email us at the address below. Please put "MAINTENANCE" in the subject title and ensure to name which apartment and the nature of the problem. Email us at: [email protected]
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