This section provides you with information on the actual apartment and usage instructions for the appliances etc. The sections below include:
What furniture does the flat have, and are utensils and linen provided?
The property is fully furnished and equipped. The kitchen is fully stocked with utensils, pots and pans; however, there will be no food on your arrival (due to health and safety reasons).
The living room has a dining table, six chairs and two sofas.
There are two bathrooms including an en-suite of the master bedroom. There is one bath - in the main bathroom - and two showers.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Internet
We provide complimentary wireless broadband Internet access, which has unlimited data, so please use this as much as you like. It is high speed at about 6-8Mb.
The access key can be found close to the television. To access the internet, please search for available WiFi networks and select the option below.
Unfortunately we cannot provide assistance with connecting your computer. We have thoroughly tested the connection process and it is very straightforward to use.
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Telephone
We provide active inbound phone lines to our apartments. For billing simplicity, we restrict out-going calls to free numbers only. Examples of this are 0800 and 0845 numbers. You can also call the emergency services on 999 - for emergencies only.
If you wish to make outgoing or international calls, we recommend you purchase a 'calling card'. These can be purchased from a range of shops including most convenience stores and newsagents. Certain cars can provide very cheap local and/or international calls. The apartment phone number can be found in the frequently asked question document located in the apartment.
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Stereo
The apartment has a stereo, which can be connected to an iPod or MP3 player. We ask that you please respect the neighbours when listening to music.
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Television
Unfortunately, the TV signal in this local area is very temperamental and affects many of the buildings in the neighbourhood. We have tried everything to gain a better picture.
The best picture is viewed using the 'DTV' (digital TV selection) on the remote control.
If when viewing the picture becomes 'pixelated', please move the antennas on the remote aerial to gain a better reception. The upright position generally works better.
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Heating and hot water
Unlimited hot water is provided. You do not need to do anything! Please do not change the setting of the boiler.
For heating: Each room has its own separate heating source. Individual wall heaters are located in each room.
1. Ensure that the power switch to the right of the heater is on (red light showing).
2. Occasionally the second switch on at the top right (on the side) of the heater may have been turned off so please ensure this is on too.
3. You can set the temperature with the switches, ensuring min/max temperature.
4. Please switch these off when departing or not in use. Do not cover!
Heating temperature
The heating is controlled by each individual dial on the radiators (in each room). Turn up for more heat and down for less heat. You do not need to touch the boiler in the ensuite bathroom cupboard.
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Fuse box
If a fuse blows or some lights in the apartment do not work, please check the fuse box to see if they are all turned on. The fuse box is found in the cupboard of the master bedroom (by the door). It is in the top right corner. All 10 switches should be turned on (switches pointing up).
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Beds available
The Albert Penthouse Apartment has two standard double beds (one in each bedroom), and a sofa-bed in the living room. All three of these beds can sleep 2 people each.
Sofa Bed (Fold away) usage:
If you have requested use of the sofa bed, the bed will either be made for you or the linen will be provided, ready to be made as required. It is the sofa along the side wall. It is a standard metal frame sofa bed.
To open the sofa bed, remove the cushions, fold up-and out the metal leg strut, and then pull the bed out from the base of the sofa. Then straighten the remaining leg strut and unfurl the bed so it lies flat. Ensure that the leg struts are securely positioned at right-angles to the base. The mattress is already attached.
To close the sofa bed, do this operation in reverse.
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Linen and Towels
A full set of linen and towels are left for each guest. Please advise us if you wish to have the flat cleaned or the linen changed during your stay. We would be glad to arrange this for you, but please try and give us 48 hours notice. There is a complimentary clean at the end of your stay only.
For costs of this service see Optional Extras section.
There is spare linen in the cupboard, but we ask that you refrain from using this unless necessary (and please inform us if you do use it so it can be re-stocked).
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Washing machine & dishwasher
Please feel free to use the washing machine and dishwasher during your stay. You will find the washing powder stored in the cupboard below the sink. There is only a washing machine, no dryer. We do have airing racks though in the cupboards to dry your clothes. There is also a Dry Cleaning facility at the corner of Page Street diagonal to the Mini Showroom.
The tablets for the dishwasher are also in the same cupboard, beside the fridge.
Washing machine/drying machine
Main power button to the left of the stove
Add the powder in section 2
Add the fabric softener (optional) in section 3
The left hand dial is for the amount of time on the dryer.
The right hand dial sets the program (you can find the options on the washing machine)
Press start up
Dishwasher
Main power button to the left of the stove
Start button on the left hand side of the dishwasher
Press the on/off button
Select your cycle
Add dishwasher tablets
Close the dishwasher - cycle will start on closing
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Cooker & Oven
Enjoy the use of the fully equipped oven, hob and cooking facilities during your stay. We ask that you are considerate with your cooking and refrain from cooking things which may cause the kitchen and other parts of the apartment to smell for future guests. Examples of this are fish, frying and cooking in fat and spicy foods.
We also ask that you leave all of the pots; pans; cooking utensils, and cooking surfaces in good order for future guests and that you wash up after yourself.
Cooking hob:
Use as normal. DO NOT LEAVE THE GAS ON. If you do ensure you open all the windows and ventilate thoroughly. If you smell gas and the appliance is not on call 0800 111 999.
Oven:
Main power button to the left of the stove
Left hand dial at 3o'clock is for the regular oven. At 6 o'clock is for fan-assisted. At 9 o'clock is the grill function.
The right hand dial regulates the temperature. The black writing is for the oven. -The red writing is for the grill...
Microwave:
The main power switch is located to the left of the cooker on the wall and is the same one for the cooker itself. Make sure this is on before operating.
Set the temperature 5 options: 90 degrees, 180, 360, 600 and MAX.
Set the number of minutes or seconds.
Press the diamond shaped sign button to start.
Press the upside down triangle once to pause, twice to stop.
Fridge:
Power button is to the left of the fridge/freezer on the wall. Check it is on (red light is on). Please do not switch this off.
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Consumables & Toiletries
If you run out of toilet paper in the bathrooms please feel free to help yourself to the supply stored in the kitchen cupboard, below to the right of the sink.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Bathroom fans:
Both bathrooms have ventilator fans which should be used whenever using the bath or shower. These should be keep on and will automatically come on/off whenever the light is turned on in each bathroom. The switch for these fans is located above the door to each bathroom.
Towel rail heaters:
Each bathroom has a heated towel rail. Please do not use this all the time as it can get quite hot and is very expensive. Instead please use the room heaters (although never cover with towels or any other material). The towel rail switch for the en-suite bathroom is located to the left of the wall heater in the bedroom.
-The main bathroom towel rail switch can be found to the left of the wall heater in the corridor immediately by the bathroom.
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Rubbish
The cleaners will remove any normal refuse after your departure.
If you wish to throw any rubbish away during your stay the bins are located outside on the corner of the building (on the corner of Regency Street & Easterbrook Street). The bins are located behind the black gates. There is a key for the gates in the apartment in the kitchen.
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Wheelchair access
Wheel chair access to the property is limited due to the small flights of steps. The property also has some corridors and bathrooms which may be troublesome for wheelchair users.
Please don't hesitate to contact us if you need more information.
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Repairs, breakages and maintenance
We take great pride in the condition and high quality of the apartments. We have a strict maintenance regime and respond to all repairs as soon as possible.
If you notice there is a maintenance requirement or repair during your stay, please inform us as soon as possible. We will attend to the issue promptly. We aim to hinder your stay as little as possible and to also have the apartment in top shape for the next guest.
To notify us of any breakages, repairs or maintenance, please email us at the address below. Please put "MAINTENANCE" in the subject title and ensure to name which apartment and the nature of the problem. Email us at: [email protected]
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