This section provides all the information regarding checkout, departure, key return and luggage storage information. The sections below include:
Checkout & Luggage storage
Checkout times:
Checkout time is 10.00am - no luggage storage is available after departure.
We ask that you vacate the apartment promptly as our cleaners will require the apartment empty in preparation for the next guest.
We do offer a late checkout option. This needs to be arranged in advance.
If you wish to check out after 10.00am and before 6pm, please advise us at the time of booking. An additional charge of £75 applies.
If you desire to stay any later than 6pm, you will need to pay the full tariff for the next night. We will strive to accommodate you subject to availability - must be booked in advance.
Late checkouts must be approved and paid for at time of booking. We are unable to accommodate last minute late checkout requests. Please note that we are unable to store luggage after checkout.
Please refer to the brochure for early check-in and late checkout charges or email us at [email protected].
Luggage storage (before or after stay):
Unfortunately we provide no luggage storage service either before or after your stay. Due to the nature of the apartments, we have no access to communal areas or lobbies. Therefore we have no ability to store any of your luggage outside of your booked stay.
Luggage storage facility (separate company):
There is a luggage storage service available in London and found at most of the major railway stations. Please feel free to make your own enquiries. They can be contacted on:
Excess Baggage Company
Platform 12 - Paddington
Praed Street, London W2 1HS
Tel: 020 7262 0344
Fax: 020 7402 3012
Email: [email protected]
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Departure - key drop-off
Departure:
Checkout time is 10.00am. You may not checkout late unless previously arranged.
Upon departure, please ensure all windows in the apartment are closed and all electrical items are switched off.
When you leave, please ensure that both the apartment and the building front doors are firmly locked.
Ensure that you leave BOTH sets of keys in the designated areas, so that they can be easily found by the housekeeping team.
Please leave the main set of keys (set 1) as designated. There will be a sign in the apartment explaining where to leave them (found on the back of the front door). The location depends on whether you need the keys to exit the apartment (some front doors require the keys to shut them).
Please return the second spare set of keys (Set 2) to where you found them. There will be a sign in the apartment explaining this.
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Guest keys
Two sets available:
The first set of keys will be delivered to the apartment on your arrival. There is a second set of keys for use during your stay and can be found on top of the dining room table. Please ensure that you return the keys to this position prior to your departure.
Lost keys:
For security reasons, lost keys result in a £150.00 charge to cover the cost of replacing the locks to the apartment.
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