This section provides you with information on the actual apartment and usage instructions for the appliances etc. The sections below include:
What furniture does the flat have, and are utensils and linen provided?
The property is fully furnished and equipped. The kitchen is fully stocked with utensils, pots and pans; however, there will be no food on your arrival (due to health and safety reasons).
The living room has a dining table, six chairs and two sofas.
There are two bathrooms including an en-suite of the master bedroom. There is one bath - in the main bathroom - and two showers.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Internet
We provide complimentary wireless broadband Internet access, which has unlimited data, so please use this as much as you like. It is high speed at about 6-8Mb.
The access key can be found close to the television. To access the internet, please search for available WiFi networks and select the option below. Then enter the key below. NB: This key can also be found on the bottom or rear of the broadband modem:
BTHomeHub2-PJGZ
WEP: fd98f344c3
Unfortunately we cannot provide assistance with connecting your computer. We have thoroughly tested the connection process and it is very straightforward to use.
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Telephone
We provide active inbound phone lines to our apartments. For billing simplicity, we restrict out-going calls to free numbers only. Examples of this are 0800 and 0845 numbers. You can also call the emergency services on 999 - for emergencies only.
If you wish to make outgoing or international calls, we recommend you purchase a 'calling card'. These can be purchased from a range of shops including most convenience stores and newsagents. Certain cars can provide very cheap local and/or international calls. The apartment phone number can be found in the frequently asked question document located in the apartment.
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Stereo
The apartment has a stereo, which can be connected to an iPod or MP3 player. We ask that you please respect the neighbours when listening to music.
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Television
Unfortunately, the TV signal in this local area is very temperamental and affects many of the buildings in the neighbourhood. We have tried everything to gain a better picture.
The best picture is viewed using the 'DTV' (digital TV selection) on the remote control.
If when viewing the picture becomes 'pixelated', please move the antennas on the remote aerial to gain a better reception. The upright position generally works better.
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Heating and temperature control
The temperature in the apartment is controlled via the thermostat located in the living/reception room above the light switch.
Please turn this off when you are leaving the apartment to save energy.
Hot water
The hot water is constant and works after a few moments of running the hot water tap. If there is a high quantity of hot water used then there may be an hour or so while the water re-heats before you can enjoy another batch of hot water.
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Beds available
The Victoria Apartment has two standard double beds (one in each bedroom), and a sofa-bed in the living room. All three of these beds can sleep 2 people each.
Sofa Bed (Fold away) usage:
If you have requested use of the sofa bed, the bed will either be made for you or the linen will be provided, ready to be made as required. It is the sofa along the side wall. It is a standard metal frame sofa bed.
To open the sofa bed, remove the cushions, fold up-and out the metal leg strut, and then pull the bed out from the base of the sofa. Then straighten the remaining leg strut and unfurl the bed so it lies flat. Ensure that the leg struts are securely positioned at right-angles to base. The mattress is already attached.
To close the sofa bed, do this operation in reverse.
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Linen and Towels
A full set of linen and towels are left for each guest. Please advise us if you wish to have the flat cleaned or the linen changed during your stay. We would be glad to arrange this for you, but please try and give us 48 hours notice. There is a complimentary clean at the end of your stay only.
For costs of this service see Optional Extras section.
There is spare linen in the cupboard, but we ask that you refrain from using this unless necessary (and please inform us if you do use it so it can be re-stocked).
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Washing machine & dishwasher
Please feel free to use the washing machine and dishwasher during your stay. You will find the washing powder stored in the cupboard below the sink. There is only a washing machine, no dryer. We do have airing racks though in the cupboards to dry your clothes. There is also a Dry Cleaning facility at the corner of Page Street diagonal to the Mini Showroom.
The tablets for the dishwasher are also in the same cupboard, below the kitchen sink.
Washing Machine
To use the John Lewis Washing Machine please ensure the switch to the rear and left of the worktop is on.
To operate simply turn the dial to the desired setting as indicated on the main dial itself, add the washing machine powder or liquid in the middle compartment of the pull-out drawer and press the start button.
The additional buttons enable you to choose extra functions. When the cycle has finished please ensure the cycle has finished and the door is unlocked before trying to open.
Washing machine powder can be found under the sink or in one of the lower kitchen cupboards.
Dishwasher
Ensure that the power is on which can be found on the left to the back of the worktop above the wine rack.
To operate simply press the on/off button until the red lights display, select your cycle, add the appropriate dishwashing salts/tablets and then close the dishwasher. Your cycle will start after a few moments.
Dishwasher tablets can be found under the sink or in one of the lower kitchen cupboards.
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Cooker & Oven
Enjoy the use of the fully equipped oven, hob and cooking facilities during your stay. We ask that you are considerate with your cooking and refrain from cooking things which may cause the kitchen and other parts of the apartment to smell for future guests. Examples of this are fish, frying and cooking in fat and spicy foods.
We also ask that you leave all of the pots, pans, cooking utensils, and cooking surfaces in good order for future guests and that you wash up after yourself.
Note: To use the cooker/hob please ensure the red switch to the rear and left of the hob is turned on.
Hob:
To use the Samsung Hob please hold down the keypad button for a few seconds which is located to the right of the hob and then press the on/off button once.
Press the +/- buttons to control the temperature on the corresponding four rings which have a setting of 1-9. The 'H' symbol signifies hot and will remain on until the hob cools down.
Oven:
To use the oven ensure that the timer is set - it does not matter if the correct time is displayed. To do this press the second left timer button once until the display flashes. Adjust the time if desired or just press the +/- buttons a few times so that a time is showing. Then press the timer button again to set it. This will now enable the dials to work. The oven cannot be started without a timer - it is a safety function.
The right hand dial enables you to turn the oven on and choose the grill/fan oven/ conventional oven option. The centre dial controls the temperature in degrees Celsius.
The left dial controls the intensity/temperature of the grill when the left dial is set to the grill option.
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Consumables & Toiletries
If you run out of toilet paper in the bathrooms please feel free to help yourself to the supply stored in the kitchen cupboard, below to the right of the sink.
The apartment will be stocked with basics: coffee (instant), tea, sugar, milk potties (UHT), oil, salt and pepper.
The bathrooms will be stocked with soap, shower gel and toilet paper, and soaps for the washing machine (clothes) and dishwasher are provided also.
Standard household items include: coffee plunger, clothes iron and ironing board, hair dryer, and clothes drying horse.
All linen is provided including all bedding and blankets, and towels for the bathrooms.
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Rubbish
The cleaners will remove any normal refuse after your departure.
If you wish to throw any rubbish away during your stay the bins are located outside on the corner of the building (on the corner of Regency Street & Easterbrook Street). The bins are located behind the black gates. There is a key for the gates in the apartment in the kitchen.
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Wheelchair access
Wheel chair access to the property is limited due to the small flights of steps. The property also has some corridors and bathrooms which may be troublesome for wheelchair users.
Please don't hesitate to contact us if you need more information.
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Repairs, breakages, and maintenance
We take great pride in the condition and high quality of the apartments. We have a strict maintenance regime, and respond to all repairs as soon as possible.
If you notice there is a maintenance requirement or repair during your stay, please inform us as soon as possible. We will attend to the issue promptly. We aim to hinder your stay as little as possible; and also have the apartment in top shape for the next guest.
To notify us of any breakages, repairs or maintenance, please email us at the address below. Please put "MAINTENANCE" in the subject title and ensure to name which apartment and the nature of the problem. Email us at: [email protected]
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Balcony door (in living room)
The handle and door is locked when handle is pointing straight down.
To open the door:
Lift the handle up (anti-clockwise) to 120° facing upward as high as it will go.
Allow top of door will tilt out (toward you).
Then pull door out so bottom dislodges.
Slide door open.
To shut the door:
Slide door closed firmly.
The bottom of the door will slide in leaving the top of the door tilting out.
NB: Do not push the top of the door inward.
Turn the handle downward. This will bring the top of the door inward.
Slide the handle completely down to lock.
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