This information relates to your arrival and checking in to the apartment. The sections below include:
Arrival:
You can check into the apartment from 3:00 pm. You may not check-in early unless previously arranged.
We will send you a welcome letter entailing all details of the arrival process as soon as we have received payment.
Arrival charges:
We accept arrivals 24 hours a day, 7 days a week at this apartment. The building is not staffed though and there is no reception so it is essential that you read the arrival information before you arrive so you know how to gain access.
>Back to top
Apartment payment and booking details
For current and future reference, here are our payment and cancellation procedures and policies.
Deposit Payment:
To secure your booking we need to have received your booking deposit. This is 20% of the total price if you booked well in advance. Or the full payment is required if you are arriving within 14 days of the booking date.
Please ensure that this payment has been made in order to secure your booking.
Please note: If you are a last-minute booking, then full payment will be taken on booking.
Full Payment:
The outstanding balance (usually 80%) of your tariff must be paid TWO weeks prior to arriving at the apartment. You may be liable for a £40 late payment fee and/or cancellation of their booking if full payment is not received before this time.
If using Google Checkout:
A Google Checkout invoice for this amount will be emailed to you shortly. This invoice might sometimes be filtered into your junk mail. If you don't receive this invoice within 2 hours, please check your junk mail account. Please pay this invoice 14 days prior to arrival.
If paying direct using your credit card:
We will automatically debit your card (the one you provided already) for the remaining balance 14 days prior to arrival. Please ensure that your card is active and has sufficient credit for this payment.
***Full payment is required TWO WEEKS (14 days) before arrival***
Cancellation and refund policy:
On booking an apartment, the 20% booking deposit is non-refundable.
The 80% full balance payment is due TWO WEEKS before arrival. Feel free to pay the full balance at any time via the email invoice we would have sent you. We reserve the right to cancel your booking if we do not receive full payment one week before arrival.
The full balance will be payable and forfeited if you cancel only within TWO WEEKS of arrival. If you cancel before this time, only the 20% booking deposit will be retained and the 80% balancing payment will be refunded (if this has been paid).
Booking price and quote policy:
We reserve the right to change advertised prices with no notice. Existing quotes will be honoured under these circumstances. Once you have made your booking at a certain rate, the rate will not change - regardless of future rate adjustments.
>Back to top
Departure:
Checkout time is 10.00am. You may not checkout late unless previously PAID FOR and arranged.
Upon departure, please ensure all windows in the apartment are closed and all electrical items are switched off.
When you leave, please ensure that both the apartment and the building's front doors are firmly locked.
Ensure that you leave ONE sets of keys in the designated area inside the apartment, so that they can be easily found by the housekeeping team.
Please leave the main set of keys (set 1) in the box by the apartment door, where you found them where you arrived. There will be a letter in the apartment explaining where to leave them. The location depends on whether you need the keys to exit the apartment (some front doors require the keys to shut them).
On departure:
Luggage Storage:
Due to the nature of the apartments, we have no access to communal areas or lobbies. Therefore we have no ability to store any of your luggage outside of your booked stay.
>Back to top
Airport transfers:
Taxi:
Chauffeur Centre is a reputable car hire company for airport transfers. They are a fully licensed taxi company offering a good service. Please arrange airport transfers in advance with the company.
Chauffeur Centre Ltd
10 - 16 Tiller Road
London
E14 8PX
PH: +44 207 858 7999
The prices, arrangement and payment of any extra services (such as airport transfers) are to be arranged directly with the taxi company.
How do I get to the apartment from Stansted Airport?
The most convenient way to get from Stansted airport is by using the "Stansted Express" train. This takes about 45 minutes and is £20 for an adult and £10 for a child, and departs every 15 minutes on 00, 15, 30 and 45 minutes past each hour. This train will take you to Liverpool Street station in London. For more information, check their website.
https://www.stanstedexpress.com/
Once you reach Liverpool Street station, you can either take a taxi or take the London underground tube. The apartment is less than 4 miles from the station which is well serviced by taxis.
If you decide to take the Tube (London Underground) from Liverpool Street then the most direct route is to take Circle line eastbound to St. James's Park station. Once at St. James's Park station it's only a 150 meter walk to the apartment. Head along Broadway Road till you reach Victoria Street, cross it straight and you will get to Strutton Ground St. The apartment is above the 'EAT' shop. The main entrance can be found on Old Pye Street (by EAT shop). It's the second door on the left side of the street.
To/from Heathrow Airport
It's easy to get from Heathrow to the Grosvenor apartment using public transport (tube). Though be aware, the tubes are very busy during peak-hours, and can be difficult if you are carrying large amounts of luggage.
From Heathrow take the Piccadilly (Dark Blue) line to Gloucester Road and change for the Circle Line (Yellow Line) to St James Park station. See the above-mentioned details (Stansted) for walking instructions from the surrounding tube stations.
To/from Gatwick Airport
There is a fast train service from Gatwick Airport straight into London Victoria Station. The train costs £16.90 one-way or £28.80 return and takes approximately 30mins. The child fare is £8.45 and £14.40 respectively.
Trains run every 15mins throughout the day to the airport from 5:00 to 23:45 Monday to Sunday. Trains into London Victoria begin at 5:50 and run at 15mins intervals until 00:35. Please check their website for full information. www.gatwickexpress.com
From Victoria Station you can take the Circle Line to St James's Park station, walking instructions from there above. If you prefer to walk there is about 1km walk, just head straight down Victoria Street till you reach Old Pye Street on your right. The apartment is 30 meters down on your left (above EAT shop).
To/from Luton Airport:
Luton airport is 30 miles to the north of central London. It does not have such good transport links as the other airports. The two main options are either train or bus (coach).
Train: First Capital Connect (formerly Thameslink) operates up to six trains per hour. Take the train to Blackfriars station (Journey time from 35 minutes). From there you can catch the Circle Line to St. James Park underground station. See the walking instruction above to get from the station.
>Back to top
Download the BLL brochure
Use the contact form
Skype us now
Send us an email
.png&width=120)