This information relates to your arrival and checking in to the apartment. The sections below include:
Arrival:
You can check into the apartment from 3:00 pm. You may not check-in early unless previously arranged.
We will send you a welcome letter entailing all details of the arrival process as soon as we have received initial payment.
Arrival charges:
For the majority of the time, this is a complimentary service (Mon - Sun 5am-10pm). Outside of these times there is a small fee of £50 applicable. Payment (if required) is arranged and quoted at time of booking. This will be a part of the total price quoted you on booking. You do not pay the driver anything (no tips required).
If payment is required later (i.e. late arrival or unknown arrival time) then we can either take this from your security deposit or arrange a separate Google Checkout invoice.
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Apartment payment and booking details
For current and future reference, here are our payment and cancellation procedures and policies.
When does the full payment need to be paid?
The full payment needs to be received in our account TWO WEEKS prior to arrival. The guest is liable for a £40 late payment fee and/or cancellation of their booking if full payment is not received before this time.
We recommend that to avoid complications you send the payment 24 hours before its due date. Sometimes Google Checkout (our online payment system) rejects some payments, if this occurs, then delays may arise, so please allow plenty of time to pay.
Can I pay you in cash on arrival?
No. We prefer not to handle cash, and we feel that it is easiest for both parties. Also, we are not able to meet you at the apartment on your arrival - you are able to enter the property as and when you wish. We use Google Checkout which is a very safe and efficient international money system, so you are safe, and it is convenient for all.
What is the security deposit for?
We ask for a security deposit also - for our security. This is a £200 bond. We use Google Checkout for this also. Please note though that we do not charge your debit/credit card, we just hold this amount as available. This damage deposit is fully refundable on departure of the apartment.
We put the deposit in place to ensure that guests take good care of the apartment and leave it in good order. We can also use this payment to recoup any extra costs such as unannounced early check-ins etc. As soon as you depart and the cleaner inspects the apartment we cancel the transaction. If something was to break or malfunction whilst you are in the apartment, please inform us by calling or emailing, obviously if it is an emergency, then telephone is the best way. For your own peace of mind, we VERY rarely hold people's deposit back due to damage.
Cancellation and refund policy:
On booking an apartment, the 20% booking deposit is non-refundable.
The 80% full balance payment is due TWO WEEKS before arrival. Feel free to pay the full balance at any time via the email invoice we would have sent you. We reserve the right to cancel your booking if we do not receive full payment one week before arrival.
The full balance will be payable and forfeited if you cancel only within TWO WEEKS of arrival. If you cancel before this time, only the 20% booking deposit will be retained and the 80% balancing payment will be refunded (if this has been paid).
Booking price and quote policy:
We reserve the right to change advertised prices with no notice. Existing quotes will be honoured under these circumstances. Once you have made your booking at a certain rate, the rate will not change - regardless of future rate adjustments.
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Departure:
Checkout time is 10.00am. You may not checkout late unless previously PAID FOR and arranged.
Upon departure, please ensure all windows in the apartment are closed and all electrical items are switched off.
When you leave, please ensure that both the apartment and the building's front doors are firmly locked.
Ensure that you leave BOTH sets of keys in the designated areas, so that they can be easily found by the housekeeping team.
Please leave the main set of keys (set 1) as designated. There will be a sign in the apartment explaining where to leave them (found on the back of the front door). The location depends on whether you need the keys to exit the apartment (some front doors require the keys to shut them).
Please return the second spare set of keys (Set 2) to where you found them. There will be a sign in the apartment explaining this.
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On departure:
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(1) Please ensure you leave the apartment before 10.00am (unless previously PAID FOR)
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(2) Leave BOTH sets of keys in the designated locations as described by the sign on the back of the apartment front door.
Luggage Storage:
Due to the nature of the apartments, we have no access to communal areas or lobbies. Therefore we have no ability to store any of your luggage outside of your booked stay.
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Airport transfers:
How do I get to the apartment from Stansted Airport?
The most convenient way to get from Stansted airport is by using the "Stansted Express" train. This takes about 45 minutes and is £18 for an adult and £9 for a child, and departs every 15 minutes on 00, 15, 30 and 45 minutes past each hour. This train will take you to Liverpool Street station in London. For more information, check their website.
https://www.stanstedexpress.com/index.asp?SID={4AA2761B-4B98-4E61-97F5-5B930E3C7BE2}
Once you reach Liverpool Street station, you can either take a taxi or take the London underground tube. The apartment is less than 2 miles from the station which is well serviced by taxis.
If you decide to take the Tube (London Underground) from Liverpool Street then the most direct route is to take the Circle (Yellow) line Eastbound and alight at Westminster or St. James's Park station.
Once at St. James's Park station, the apartment is a short 600m walk. Walk along 'Broadway', cross Victoria St, carry on straight through 'Strutton Ground' then carry on straight on to Horseferry Rd. Turn right into Elverton St. The block is just a little way along this street on the left side.
To/from Heathrow Airport
It's easy to get from Heathrow to the Victoria Apartment using public transport (tube). Though be aware, the tubes are very busy during peak-hours, and can be difficult if you are carrying large amounts of luggage.
From Heathrow take the Piccadilly (Dark Blue) line to Green Park station and change for the Victoria (Light Blue) line and get off at Victoria Station. It is either a short taxi or a 10-12 min walk from Victoria Station to the property. To walk, walk down Victoria Road toward Westminster, then turn left 'Strutton Ground' then carry on straight onto Horseferry Rd. Turn right into Elverton St. The block is just a little way long this street on the left side.
To/from Gatwick Airport
There is a fast train service from Gatwick Airport straight into London Victoria Station. The train costs £16.90 one-way or £28.80 return and takes approximately 30mins. The child fare is £8.45 and £14.40 respectively.
Trains run every 15mins throughout the day to the airport from 5:00 to 23:45 Monday to Sunday. Trains into London Victoria begin at 5:50 and run at 15mins intervals until 00:35. Please check their website for full information. www.gatwickexpress.com
It is either a short taxi or a 10-12 min walk from Victoria Station to the property. To walk, walk down Victoria Road toward Westminster, then turn left 'Strutton Ground' then carry on straight on to Horseferry Rd. Turn right into Elverton St. The block is just a little way along this street on the left side.
To/from Luton Airport:
Luton airport is 30 miles to the north of central London. It does not have such good transport links as the other airports. The two main options are either train or bus (coach).
Train: First Capital Connect (formerly Thameslink) operate up to six trains per hour. Take the train to London Bridge station (Journey time from 35 minutes). An hourly service operates through the night to and from St Pancreas International and Blackfriars. However, please note there are no trains between approximately 01:00 and 03:00.
Coach: Green Line route 757 operates up to four coaches per hour to and from Victoria station, 24 hours a day. Journey time from 65 minutes.
It is either a short taxi or a 10-12 min walk from Victoria Station to the property. To walk, walk down Victoria Road toward Westminster, then turn left on to 'Strutton Ground' then carry on straight on to Horseferry Rd. Turn right into Elverton St. The block is just a little way along this street on the left side.
Taxi:
Waterloo Car Hire is a reputable firm based near Waterloo and is available to pre-book or call at time of need. Maximum waiting times should not exceed ten minutes from your apartment.
Waterloo Car Hire (taxi)
229 Southwark Bridge Road
London, SE1 6NP
+ 44 (0)20 7407 3456
If you would like an additional service such as airport transfer then please arrange this yourself by calling them on +44 (0)20 7407 3456, quoting Boutique London Lets and stating the address or name of the apartment along with the nature of the extra service desired and they will be happy to assist you.
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