Terms and conditions of booking, payment and stay.
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Terms and Booking Conditions 2011/2012
Contract Hire
The Contract of Hire will be between the company (the Company) of
the property and you the customer (the Guest). Boutique London Lets
(the Company) act as principles of the property.
1 Agreement
1.1 These Terms and Booking Conditions are available on the
website and are issued with the Confirmation Invoice. The making of
a booking will form an agreement on these Terms and Conditions (the
'Agreement') between the Guest and the Company for the holiday
rental of the property described in the Confirmation Invoice or as
otherwise agreed in writing by The Company and the Guest (the
'Accommodation').
1.2 The Company permits the Guest to occupy the Accommodation for
the period shown in the Confirmation Invoice ("Holiday Period")
together with the use of the furniture, fixtures and effects. It
excludes any rights of tenancy.
1.3 The Guest will be responsible for all payments and for any
damage whether caused by the Guest or his or her party. References
to 'party' in these Terms and Conditions will include the Guest's
family, servants, agents or guests. The Guest agrees to make his or
her party aware of these terms and conditions"
1.4 The Confirmation Invoice will show the holiday price at the
time of booking. The holiday price is set at the time of booking
and shall not change. Prices may vary for the same apartments for
that period (special offers, price increases or decreases and last
minute deals etc), however these do not affect the agreed price of
the Confirmation Invoice or any aspects of the Agreement. Should
the Guest choose not to continue with their booking, the guest may
cancel as per the Cancellation conditions.
2 Security Deposit
A security deposit of £200 is required with your balance of hire.
This will be held against your debit or credit card and will be
held for up to 14 days after your departure from your holiday
accommodation. We will claim against the security deposit for the
repair or replacement of any breakages, losses or damage to the
property or contents (fair wear and tear excepted as we do
understand that sometimes minor accidents do happen). If you have
any breakages, please let us know as soon as possible so that we
can make any necessary replacements for the benefit of subsequent
guests. Please note that damages and losses are not limited to the
security deposit and any costs in excess of this amount will be
invoiced and payable in full without delay. The security deposit
will also be used to cover any additional costs of cleaning if the
property is left dirty or if vacated later than the stated time on
the day of departure. The Guest agrees the reasonable cost of
any repairs or replacement can be charged to their credit card if
the Company is in possession of these details.
3 Deposit
A deposit of 20% of the total value is required to secure a
booking. This applies to all bookings. The booking is secured once
the Company successfully charges the nominated credit/debit card.
The remaining 80% of the outstanding balance is due 14 days prior
to arrival.
For bookings created within 14 days of the intended date of arrival, then full payment is required at time of booking.
4 Final Payment
The full balance of the total holiday cost will be payable not
later than 2 weeks before the holiday begins. If the full balance
is not paid on time the Company shall notify the Guest of this
breach and the Guest will have 5 working days to remedy the breach.
If the breach is still not remedied, the Company reserves the right
to cancel the holiday booking, and shall retain the deposit as
compensation for the damages and any other costs that it suffers
under general principles of English contract law. The company
may chose to apply a £40 late payment administration fee for
overdue payments.
5 Payment
All payments can only be accepted in Pounds Sterling using the
Google Checkout online secure payment system or our credit card
payments system. It is the Guest's responsibility to ensure
full payment is made via the two accepted methods within the time
frame. Some cards from certain parts of the world are not
regularly accepted by Google Checkout or the Company's card payment
system. The Company does not accept cash on arrival
6 Cancellation
Cancellation within 2 weeks of your holiday will forfeit the full
hire amount paid (or due). Cancellation prior to 2 weeks, the full
20% deposit shall be paid (retained) to cover administration and
re-letting costs.
7 Right To Refuse/Alter
7.1 The Company reserves the right to refuse any booking.
7.2 The Company reserves the right to cancel or alter arrangements
made for the Guest whether before or during the relevant visit (a)
in any circumstance which arises from or is attributable to acts,
events, omissions or accidents beyond the reasonable control of the
Company or Owner or (b) where in the reasonable opinion of the
Owner deems it is necessary to perform or complete essential
remedial or refurbishment works.
7.3 If a booking has to be cancelled by the Company or Owner, it
will take reasonable steps to offer an alternative booking. If the
Company is not able to offer such an alternative or the Guest does
not accept the alternative offered or the altered holiday
arrangements (as the case may be), the Company or Owner will return
to the Guest the relevant proportion of the money paid by the Guest
in respect of the Accommodation and will not otherwise be liable
for any loss caused by cancellation or alteration if it arises out
of circumstances beyond its control.
7.4 Where 7.2 (b) applies the Company shall offer the Guest a
property in the same or a higher price band (at no additional cost)
or in a lower band (where the difference will be reimbursed).
8 Change of Booking
There will be a fee of £50.00 (fifty pounds) for any transferred
booking. A transferred booking is from one property to another, a
change in the Visitor, or from one date to another. If the transfer
requested also involves reducing the length of the holiday, it will
be regarded as a cancellation.
9 Guest Accommodation Limitation
Occupation must be limited to the maximum number of persons agreed
and paid for as stated in the Agreement (extra charges apply for
larger groups for the preparation and bedding and linen provided
for them).
10 Joint Bookings
The booking should be made in one name only and that person (the
Guest) shall not, without the written consent of the Company,
assign the booking.
11 Services
Unless otherwise stated in writing, the holiday price will include
all charges for water, gas, electricity, or oil. Guests must comply
with reasonable usage and may be charged if excessive energy is
consumed during their stay (i.e. Excessive heating whilst leaving
doors and windows open).
12 Loss of Guest Property
12.1 Except as indicated below, the Company or the Owner cannot be
held responsible for loss or damage to any belongings, or for
injury sustained by the Guest or members of his or her party during
their stay at the Accommodation. The Company or the Owner excludes
liability for loss or damage to any belongings, or for death or
injury sustained to the Guest or members of his or her party during
their stay at the Accommodation except to the extent that such
injury or loss or damage to any belongings is caused by the
negligence or default or breach of the Company or Owner.
12.2 The Guest shall be liable for and indemnify the Company or Owner against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by the Company arising from the Guest's use or occupation of the Accommodation which arise from any breach by the Guest of his or her obligations under the Agreement or from any negligence or willful default of the Guest and/or the Guest's party.
13 Pets
No domestic pets are allowed - guide dogs for the blind and
hearing dogs for profoundly deaf people are excepted. Bookings that
include dogs are done so on the understanding that all flea,
worming treatments and vaccinations are up to date and on the
condition that they are not allowed on the furniture, and
especially the beds, nor left unattended in the accommodation.
There must be no evidence that a pet has been at the property upon
departure.
14 Right of Entry
The Company or the Owner and/or its agents reserve the right to
enter the Accommodation at any reasonable time for reasonable
cause. This includes the undertaking of unforeseen (internal and
external) remedial repairs together with any annual external
re-decoration for which access to the inside of the Accommodation
may be required. External windows and doors may be opened during
this process.
15 Guest Obligations
15.1 The Guest undertakes to keep the Accommodation and all the
furniture, fixtures and effects in the same state of repair and
condition as at the commencement of the booking period (reasonable
wear and tear excepted) and shall pay to the Company or Owners the
value of any part of the Accommodation, furniture, fixtures,
fittings and effects so destroyed or damaged as to be incapable of
being restored to its previous condition. Breakages and damage must
be reported as soon as possible.
15.2 The Guest must allow the Company or Owner and/or its agents
to enter the Accommodation to inspect the state of it, on
reasonable notice, save in emergency when immediate access must be
granted.
15.3 The Guest must not use the Accommodation or allow its use for
any dangerous, offensive, noisy, illegal or immoral activities or
carry on there any act that may be a nuisance or annoyance to the
owner or the Company or to any neighbours.
15.4 The Guest and his or her party must comply with any
reasonable regulations relating to the Accommodation of which the
Guest has written notice. Such regulations will be found in the
welcome folder in the Accommodation, typical examples would include
any local conditions regarding parking, waste disposal, recycling
etc.
15.5 Smoking is not permitted in any part of the Accommodation and
the Guest and any member of his or her party undertakes not to
smoke inside the Accommodation.
16 Property Cleanliness
The Guest agrees to ensure that the Accommodation is left
reasonably clean and tidy. The Guest agrees to pay an additional
reasonable charge to cover the expense of additional, unusual
cleaning required because the Guest fails to comply with this
clause.
17 Family Occupation
17.1 The Accommodation shall be for family use only, and by
exception some social-groups (friends etc.). The Accommodation
shall not be used for youth groups or other groups or student
parties.
17.2 The Agreement is personal to the Guest. The Guest must not
use the Accommodation except for the purpose of a holiday by the
Guest and the Guest's party during the Holiday Period, and not for
any other purpose or longer period.
17.3 The maximum occupancy of the Accommodation shall not be
exceeded. If the Guest wishes to hold any function or celebrations
exceeding this limit it must first obtain the written permission of
the Company and/or Owner. If permission is granted, an additional
charge will be levied.
18 Advance Bookings
All properties can be booked well in advance. It is advisable to
book early to avoid disappointment, particularly over school
holiday periods, major events and public holidays.
19 Comments/Complaints
Every reasonable care will be taken to ensure that the
Accommodation is presented to Guests to a high standard. Should the
Guest find on arrival that there is a problem, or cause for
complaint, the Guest should immediately contact the Company's
representative. Reasonable steps will then be taken to assist the
Guest. The Company will not normally make any refunds in respect of
complaints made after the Guest's departure from the Accommodation
if the Guest did not make the complaint or the problem known to the
local contact during the holiday. If the Guest wishes to comment on
his or her stay a comment/suggestion form may be completed and left
in the Accommodation, or alternatively emailed to the Company
directly. All complaints made after the Guest's departure must be
made in writing and emailed to the Company and received no later
than 14 days after the date of departure.
20 Arrival and Departure Times
20.1 Adherence to the arrival and departure times forms part of
the Agreement and any stay that extends over this period will be
subject to a charge being made for additional days. Arrival time is
after 2.30pm on the first day of the holiday and Departure time is
before 10.00am on the last day of the holiday or as advised
separately by the Owner. Early arrivals and late departures can be
arranged, but these are a paid service and must be arranged and
paid for at the time of the booking. No last minute amendments to
these times can be made.
20.2 The Guest will be issued with a set(s) of keys to the
Accommodation on the first day of the Holiday Period and the Guest
must return them on the last day of the Holiday Period or the date
of departure, if earlier. The keys are to be returned as per
the requirements as stated in the welcome folder within the
Accommodation. Failure to do so will incur the cost of a
replacement set(s) and/or the replacement of the lock(s) if
required. If during recovery of keys, the Guest posts them
back, the Guest must inform the Company and post them using a
secure registered post to ensure safe receipt.
21 Right to Evict
The Company or Owner and /or its agents reserves the right to ask
the Guest and his or her party to leave the property (without
compensation being payable to the Guest or any member of his or her
party) if this is deemed necessary by the Company and / or its
agents where if there is a serious breach by the Guest of the
Agreement or their behaviour is such as to endanger the safety of
the property or staff. If any complaints are made of anti-social
behaviour or unreasonable breakages or damage occurs or smoking
restrictions are not observed we shall give the Guest an
opportunity to rectify the breach and failure to do so shall
entitle the Company or agents to terminate the agreement.
22 Notices
Notices shall be sufficiently served if sent by email or facsimile
transmission to the address appearing in the Confirmation Invoice
or such other address as each party may from time to time have
communicated in writing to the other. Any notice to be served on
the Guest under the Agreement may be given during the Holiday
Period by delivery under the front door of the Accommodation and
shall be deemed to have been received upon the expiration of 24
hours after service; or via email using the address which had been
used to book the Accommodation and shall be deemed to have been
received upon the expiration 72 hours after service.
23 Severance
If any provision of this Agreement is held by any competent
authority to be invalid or unenforceable in whole or in part the
validity of the other provisions and the remainder of the provision
in question shall not be affected.
24 Rights of Third Parties
The Contracts (Rights of Third Parties) Act 1999 might give rights
to third parties who are not parties to this contract. The parties
agree that this will not apply and that, subject to clause 1.3,
only those signing the contract shall have rights and obligations
under it.
25 Headings
The headings in this document are included only for convenience,
and do not affect the meaning of the clauses to which they
relate.
26 No Tenancy
The Agreement is for the Holiday Period and is not intended to
create the relationship of Landlord and Tenant between the Guest
and the Owner or Company. The Guest shall not be entitled to a
tenancy, or to any assured short hold or assured tenancy or any
statutory protection under the Housing Act 1988 or other statutory
security of tenure now or upon termination of the Agreement.
27 Governing Law
The construction, validity and performance of the Agreement shall
be governed by the law of England and Wales, and both parties
submit to the non-exclusive jurisdiction of the UK Courts.
28 Our Details
Whilst we endeavour to make our details accurate and reliable, if
there is any point which is of particular importance to you, please
contact the office and we will be pleased to check information. The
mention of any appliance and/or services in these particulars does
not imply that they are in full and efficient working order.
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