If so, we have answered some questions for you about your booking. There is some important information here - please read through this carefully to ensure your booking goes smoothly.
The questions below include:
If you have any further questions, please contact us directly by replying to our email or via our contact page.
We have been provided with your credit card details by booking.com. We will attempt to take payment now from this card. Please ensure this card is current and has sufficient funds.
If you have booked within two weeks of arrival:
If you book within 14 days of your arrival date the full tariff is due immediately to secure your booking, along with the security deposit. We will email you the Google Checkout invoices for these.
If you have booked and are arriving longer than two weeks away:
A 20% booking deposit payment is due immediately to secure your booking. We will send you a Google Checkout invoice for this when we receive advice from booking.com of your booking.
The full outstanding amount must be paid TWO weeks prior to arriving at the apartment. The guest is liable for a £40 late payment fee and/or cancellation of their booking if full payment is not received before this time. We will email you a Google Checkout invoice for this when we confirm your 20% booking deposit has been received and your booking is confirmed.
Security deposit:
A security deposit of £200.00 is required from all guests. We only take authorisation for this payment and no funds are debited from your account, unless necessary. This is automatically cancelled after checkout after a satisfactory inspection of the apartment/unless in the unlikely event of damage sustained during a guest's stayed. We will send you a Google Checkout invoice for this at the same time the invoice for the outstanding amount is sent.
Some of our apartments are in building which have either a reception desk or a concierge. We ask our guests not to disturb the concierge. The concierge is aware that the apartment is used as a holiday rental, but they are not contracted to serve the guests of the apartment at all. We thank you in advance for your cooperation.
This is a serviced apartment. It is not a hotel. We do not have staff onsite. When you are at the apartment any issues you may have are dealt with via email in the first instance. To obtain the key to the apartment you must contact our delivery service when you are close to the apartment.
This information is in the Welcome Letter that we email to you once we have received your 20% booking deposit. We strongly suggest that you print this information and take it with you so you know what to do when you get to the apartment.
Booking.com is an online reservations agency that Boutique London Lets uses to source bookings. Boutique London Lets is the company that you have booked your accommodation with. Once you have booked, all communication and payment is then to Boutique London Lets.
Booking.com deals with hundreds of accommodation providers and sends the same confirmation letter to everyone who books through them, regardless of the property owner's own processes. Please read all future correspondence from Boutique London Lets to ensure your booking goes smoothly.
Boutique London Lets is London's premier serviced accommodation provider. We are a boutique company offering exceptional apartments within central London. We are a separate company to booking.om and some of our booking procedures might vary slightly from what booking.com broadly suggests. Please browse through our website for more information on our company and apartments.
None of our apartments are have staff on-site. For the majority of apartments you will have to call prior to arrival to ensure that you are met at the apartment at the correct time.
It is very important that you read all the emails from Boutique London Lets as this will tell you how to gain access to your particular apartment. The Welcome Letter that we email to you once we have received your 20% booking deposit explains this in detail. We strongly suggest that you print this information and take it with you to the apartment.
As mentioned above, we are not a hotel and we do not have staff on site to meet you. To obtain the key to your apartment please refer to the question 'How will I gain access to the apartment?' above.
We ask for a security deposit also - for our security. This is very standard for the servcied apartment sector. This is a £200 bond. We will automatically debit your card for this amount if required. Please ensure that your card is active and has sufficient credit for this payment.
This security deposit is fully refundable on departure of the apartment.
We put the deposit in place to ensure that guests take good care of the apartment and leave it in good order. We can also use this payment to recoup any extra costs such as unannounced early-check-ins etc. As soon as you depart and the cleaner inspects the apartment we cancel the transaction. If something was to break or malfunction whilst you are in the apartment, please inform us by calling or emailing, obviously if it is an emergency, then telephone is the best way. For your own peace of mind, we VERY rarely hold people's deposit back due to damage
Please see our terms and conditions for more information on the security deposit.
You need to ensure that you have thoroughly read the Welcome Letter we have emailed you as it contains important information on how to obtain the key to the apartment, the address of the apartment, and how to access the apartment. Our apartments are self-service apartments, and as such we have do not have staff onsite. We strongly suggest that you print off the Welcome Letter and take it with you when you arrive at the apartment so you can refer to it.
The 20% booking deposit is non-refundable. The 80% full balance payment is due TWO WEEKS before arrival. Feel free to pay the full balance at any time. We reserve the right to cancel your booking if we do not receive full payment two weeks prior to arrival. The full balance will be forfeited if you cancel only within TWO WEEKS of arrival. If you cancel before this time, the 80% balancing payment will be refunded.
Please click here to view our full terms and conditions. A printable version is also available.
You might be emailed and asked to
provide further identification prior to your booking being
confirmed. It is important that you respond to these
requirements as soon as possible otherwise your booking may not be
honoured.
The reason why we ask for ID is so that we can verify our
guests. We have had a number of instances recently where
people have attempted to make bookings using fraudulent means -
stolen credit cards etc. Also, we have had instances where
people have hired apartments and then had parties and caused
extensive damage to the apartments.
It is important that we are able to verify our guests for this
reason.
The reason why we do it in advance of the booking is because we
need to verify the booking prior to the arrival date. If a
fraudulent person books one week accommodation and then turns up to
the apartment and we have to turn him away, then that apartment
will sit empty for the week. As a result we have to vet
people at the time of the booking.
+44 (0) 845 680 0 679
Download the BLL brochure
Send us an email
Use the contact form
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